Delivery & Returns

To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.

All potential returns must be reported within 24 hours from when the order will be received. The products must be in impeccable condition, with all the seals and packaging accessories unopened & untouched.

If the return request is accepted by ESSENCER, then the client will have to pay the delivery fee plus the difference (if any) for the new product that will be shipped to them.

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.